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5 months 1 week ago #6 by yberges
Hello and welcome to our forum! We're here to assist each other, and in order to provide you with the most accurate help, it's crucial to ensure that the information you provide is as detailed as possible. Here's a breakdown of the key details we need:
  1. Joomla Version: Please specify the exact version of Joomla you are using (e.g., Joomla 3.9.5). Knowing the Joomla version is essential as solutions can vary between different releases.
  2. Extension Version: Mention the version number of the specific extension causing the issue. Sometimes, problems are linked to particular versions of extensions.
  3. PHP Version: Share the version of PHP installed on your server. This information is important because certain extensions may have compatibility issues with specific PHP versions.
  4. Step-by-Step Actions: Provide a detailed, step-by-step description of the actions you took that led to the issue. This helps us replicate the problem and identify potential sources of error.
  5. Actual Result: Explain what happens currently as a result of the actions you've taken. Include any error messages or unexpected behavior you encounter.
  6. Desired Result: Clearly outline what you expected to happen instead. This helps us understand the intended functionality and pinpoint where the issue might be occurring.
We understand the urgency of your situation and will do our best to respond as quickly as possible. To streamline the troubleshooting process, consider attaching screenshots or error messages related to the problem.
Remember, the more details you provide, the faster and more accurately we can assist you.

Thanks in advance for your cooperation, and we look forward to resolving your Joomla extension issue!
Best regards, Com3elles Crew

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