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Troubleshooting

Encountering issues with the 'Add to Calendar' plugin on your Joomla website can be frustrating, but it's essential to understand that solutions are readily available. This troubleshooting guide is designed to assist you in diagnosing and resolving common problems that may arise while using the plugin. Whether the 'Add to Calendar' button isn't appearing as expected, or you're facing difficulties with event properties and recurring schedules, this guide provides step-by-step solutions to get your calendar integration back on track.

The 'Add to Calendar' extension update doesn't appear in Joomla​

Solution:

  • Refresh Update Sites: Sometimes, updates may not show up due to outdated or incomplete update site data. To address this, follow these steps:
    • Log in to your Joomla administration panel.
    • Joomla 3:
      • Navigate to the Extensions menu and select Manage.
    • Joomla 4:
      • Navigate to the System menu, and look for Update.
    • Click on Update Sites.
    • Click the Rebuild button to ensure your update sites are up to date.
  • Contact Support: If the update still doesn't appear, and you've tried the steps above, it's advisable to contact our support team for further assistance. Visit our Support Page, submit a support request, and provide details about the update issue you're facing. Our support team will review your request and provide guidance to resolve the problem.

The 'Add to Calendar' Button Is Not Visible on My Website​

Solution:

  • Check Field Placement: Ensure that the 'Add to Calendar' field is correctly positioned within your content item layout, following the provided instructions.
  • Field Configuration: Review the field's configuration options, and consider enabling debug mode to identify specific issues related to button display.
  • Template Compatibility: Some Joomla templates or themes may conflict with the plugin. Test with a default Joomla template to rule out template issues.

The 'Add to Calendar' Button Doesn't Work When Clicked​

Solution:

  • Content Item Configuration: Ensure that the 'Add to Calendar' field is assigned to the appropriate content item type. Verify that you've filled in the necessary event details, or that you've linked the relevant properties.
  • Button Configuration: Double-check the field's configuration, including the 'Event Name,' 'Event Description,' 'Location,' 'Start Date & Time,' and 'End Date & Time.' Ensure they are set correctly or linked to your item properties.

Issues with Event Properties.​

Solution:

  • Linked Properties: If you've linked event properties to content item fields, verify that those properties are correctly populated with the required information. If not, the button may not work as expected.
  • Date and Time Formats: Ensure that your date and time formats are correctly configured in your Joomla settings. Inconsistent date and time formats can cause issues with event creation.

Problems with Recurring Events.​

Solution:

  • Recurrence Configuration: For recurring events, ensure that you've selected the appropriate recurrence type (daily, weekly, monthly, yearly), set the recurrence interval, and specified any necessary details, such as weekly recurrence by day or monthly recurrence by type.
  • Recurrence Until: Be cautious with the 'Recurrence Until' setting, as it might not work as expected for complex recurrence patterns. If you encounter issues, consider adjusting the end date.

Following these troubleshooting steps, you can resolve common issues when using the 'Add to Calendar' Field. For more complex or specific issues, please reach out to our support.